Return Policy
Sheell allows you to return products within fifteen (15) days of receiving the shipment if the product is returnable and non-returnable products cannot be returned under any circumstances. The product will not be accepted as a returned product until the customer is notified of the acceptance of the return of the product
It may take a week for the product to reach us upon return, depending on your location. Once the product arrives at the storage and packing center, wait two (2) business days for us to receive and process your returned product. After your return has been processed, it may take seven (7) to fourteen (14) business days for the refund to be credited to your credit card account or your shell
shell wallet in case of cash payment. The amount of the refund depends on the condition of the returned product
:Returnable products are only accepted under the following conditions
:Electronic devices and mobile phones
If the product has been used, the original product box has been opened, or the original protective cover has been removed, we will reject the refund request and return the product to you only within In the event of a manufacturing defect
If the product does not work due to a manufacturing defect, the original packaging, information booklet and all
other accessories
Beauty and Health
No Returns are allowed for hair and personal care products, vitamins, nutritional supplements, nutritional and sports products
Beauty products (cosmetics, skin care, etc.), perfumes, and health products that have been opened or used
Fashion are not accepted. strong
Clothing items such as underwear, underwear, bathing suits, bras, socks and tights are not allowed to be returned
Apparel products are allowed to be returned as long as they have not been used, worn, washed or damaged, and provided that all labels and tags are in perfect condition and in their original packaging
Shoes, glasses, watches, bags and items must be returned It is in its original packaging and must contain all tags in perfect condition Undamaged, undamaged, and in its original packaging
No return for opened bed linen products
Products that have been used, modified, assembled or installed are not accepted unless they are defective
Sports and Sports Products Outdoor
Returnable products can only be returned if the product has not been used and returned in its original packaging
Toys
Cosplays are not off for returns
will not be accepted Returns of used, functional, or missing toys and toys
Baby Products
It is not permitted to return products related to hygiene, feeding and training accessories, diapers, accessories, bathing products and medical treatment products
must Returns of returnable infant products in their original, unopened, sealed packaging
Grocery
All groceries are non-refundable
Automotive products
Product must be returned in its original, unopened, airtight packaging
in If the product has already been used or the original product box has been opened or the original protective cover has been removed, we will reject the refund request and will return the product to you again unless there is a manufacturing defect
If the product does not work due to a manufacturing defect, the original box and information brochure must be returned All Other
Accessories: Tools and Home Maintenance Products
Product must be returned in its original condition, including all original packaging materials (manuals, accessories, etc.)
No returns will be accepted for any used or damaged product
Books
Returnable books are only accepted if they are unused, torn, damaged, and in their original condition
strong>
Pet Supplies
Returnable products can be returned if they are unused and in their original packaging. It must be in the same condition in which it was received by the customer
Perishable items such as candy and food supplements cannot be returned
Office supplies and equipment
Product must be returned in its original condition, including All original packaging materials (brochures, accessories, etc.)
any used or damaged product will not be accepted for return