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Warranty Policy

  1. Sheell.ae warranty policy ensures that your product is protected from any defects in materials, design or manufacturing that may occur after purchase. In cases where Sheell.ae sells the product directly to you and for specific products, a twelve (12) month warranty will be provided for eligible products purchased within the UAE.
  2. To benefit from warranty services, the original invoice is required to verify the invoice number and warranty validity.
  3. The warranty repair period is twenty-one (21) business days for warranty products from the date the product is received from the customer until it is dispatched.
  4. Not all products are covered by the warranty, always check the product list to see if they are covered by the warranty.
  5. If the product warranty information is unclear or not mentioned, you can contact customer service directly by sending a message or by phone call to the number shown at the bottom of the page or by email orders@sheell.ae
  6. If the product cannot be repaired but is still under the manufacturer's warranty, we will offer you a replacement product (from the same seller) after we receive the first product and confirm the technical condition report of the product, and if a replacement is not available, your money will be refunded in full.
  7. The customer must ensure that the product to be sent for maintenance has been packed in the original carton or has been properly packaged to avoid any damage during the shipment for repair. Shell AE will not bear responsibility in the event of breakage or damage to the product in this case, and the product for which the warranty has been removed will be returned. For the customer without maintenance
  8. Since the merchants selling on the ae website are registered companies in the economic and tourism sector, this means that you, the merchant and your transactions are governed and protected by the Department of Consumer Rights Protection, CCCP. You can refer the matter to Consumer Rights if Shell is unable to resolve your issue with the merchant.
  9. For any unresolved matter you may have with our merchants, you can escalate the matter to us by contacting our Customer Service at the number shown at the bottom of the page.
  10. If there is any failure or delay in delivering the goods to you on time, we will contact you as soon as possible with a revised estimated delivery date. In parallel, if you are not present at your specified address at the time of delivery, we will contact you to arrange re-delivery
  11. If there is any failure or delay in delivering the goods to you on time, we will contact you as soon as possible with a revised estimated delivery date. In parallel, if you are not present at your specified address at the time of delivery, we will contact you to arrange re-delivery
  12. Warranty does not include accessories, battery, print head, perfume, toys, stationery, furniture, home decor, linens, clothing, cosmetics, groceries and any consumable product(s).
  13. The warranty becomes invalid if the product has been serviced, tampered with by an unauthorized service center, or if there is liquid or physical damage.

  14. If a product is returned for repair, and after the repair is completed we attempt to contact the customer via phone or email to arrange delivery, but fail to establish communication, sheell.ae will hold the item for a maximum of 120 days. After this period, sheell.ae will not be responsible for storing, loss, or misplacement of the product, and the customer will forfeit any right to claim compensation, replacement, or damages.

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